Terms of Service

Effective September 28, 2026

These terms are an agreement between you and MetaMora (“MetaMora,” “we,” “us”) for use of the MetaMora software at metamoracrm.com (the “Service”). If you use the Service for a business, you agree on its behalf and confirm you can bind it. If you don't agree, don't use the Service.

1. Who can use MetaMora

The Service is for businesses and professionals in real estate, not for personal or household use. You must be at least 18. We review every request for access and may decline or end access at our discretion, for example if an account appears to be used unlawfully.

2. Accounts and your team

  • The person who creates a firm is its owner and controls who has access. Owners and admins can invite teammates, change their roles, and remove their access.
  • Keep passwords private. You're responsible for activity under your firm's accounts. Tell us promptly at josiahfuentes33@gmail.com if you suspect unauthorized access.
  • Each person needs their own login. Sharing a login between people isn't allowed.

3. Free trial

Approved firms get a 14-day free trial with the limits shown when it starts. No payment information is required. When the trial ends, your account pauses until the owner chooses a paid plan; nothing is charged automatically at the end of a trial.

4. Plans, payment, and automatic renewal

  • Paid plans are billed in advance, monthly or yearly, at the price shown when you subscribe, plus any applicable taxes. Payments are processed by Stripe; we don't receive or store your full card number.
  • Your subscription renews automatically at the end of each billing period at the then-current price until you cancel. For yearly plans, we'll remind you before the renewal date.
  • You can cancel anytime from the Billing page. Cancellation takes effect at the end of the current billing period, and you keep access until then. Except where the law requires otherwise, payments aren't refundable and we don't give credits for partial periods.
  • We may change prices with at least 30 days' notice before your next renewal. If you don't agree, you can cancel before the change takes effect.
  • If a payment fails, we'll retry it for a limited time. If it still isn't paid, your account may be paused.

5. Plan limits

Each plan includes a number of team seats and AI photo renders per billing period, as described on our pricing page. Unused renders don't carry over. We may prevent use beyond your limits until you upgrade or the next period begins.

6. Your data

  • You own the information you put into MetaMora, including leads, buyers, notes, photos, and renders (“Customer Data”). You give us permission to store and process it only to provide, secure, and support the Service for you.
  • You're responsible for having the right to use Customer Data, including consent or another lawful basis for contacting the sellers and buyers in it, and the right to use each photo you upload.
  • After a trial or subscription ends, we keep Customer Data for 90 days so you can come back, then we may delete it. You can ask us to delete it sooner, or for a copy before it's deleted, at josiahfuentes33@gmail.com.
  • We describe how we handle personal information in our Privacy Policy.

7. Your responsibilities and acceptable use

You're responsible for how you use MetaMora and for following every law that applies to your business, including:

  • Real estate and wholesaling laws in your state, such as licensing or registration requirements and written disclosure that you hold an equitable interest and may assign a contract.
  • Marketing and communication laws, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), do-not-call rules, and state equivalents. Honor opt-out requests promptly.
  • Fair housing and anti-discrimination laws.
  • Copyright: only share photos you own or have permission to use. MetaMora marks listing photos as reference-only and keeps them out of investor materials, but the responsibility is yours.

You agree not to: use the Service to deceive or defraud anyone; misrepresent AI renders as photos of a property's current condition; scrape or bulk-collect data from other websites through the Service; upload unlawful content or malware; interfere with, probe, or overload the Service; or resell or share access outside your firm.

8. AI renovation concepts

Render features create illustrations of possible improvements using third-party AI services. Renders are concepts, not photos of a property's condition and not estimates or guarantees of cost, approval, or results. They're labeled as AI concepts when shared from MetaMora, and you agree not to remove or obscure that label or present them otherwise. Results can be inaccurate; review each one before sharing it.

9. Not legal, financial, or brokerage advice

MetaMora is software. We aren't a real estate brokerage, law firm, or financial adviser, and we aren't a party to your deals. Features like compliance reminders, default disclosure text, deal math, and buyer demand grades are tools to help you work, not advice, and aren't guaranteed to be accurate or sufficient for your situation. Have a real estate attorney in your state review your contracts, disclosures, and marketing.

10. Third-party services

The Service relies on providers such as hosting, database, and file storage services, Stripe for payments, and AI image providers for renders. Their availability affects ours, and their own terms may apply to data processed through them.

11. Availability and changes

We work to keep MetaMora available and secure, but we don't promise uninterrupted or error-free service. We improve the Service over time and may change or remove features; if we remove a major feature you pay for, you may cancel.

12. Ending access

You can stop using the Service and cancel anytime. We may suspend or end access if you breach these terms, don't pay, or use the Service in a way that creates legal risk or harms others. Where reasonable, we'll give notice first.

13. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available,” without warranties of any kind, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of liability

To the extent the law allows, we won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, deals, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim.

15. Indemnity

You'll defend and indemnify us against claims arising from your Customer Data, your communications with sellers and buyers, your real estate transactions, or your breach of these terms or the law.

16. Changes to these terms

We may update these terms. For material changes, we'll notify account owners at least 30 days in advance by email or in the app. Continuing to use the Service after changes take effect means you accept them.

17. Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Texas, and both parties consent to that jurisdiction.

18. Contact

Questions about these terms: josiahfuentes33@gmail.com.